We have differant return policies depending on product type, non returnable items and returnable items. These can be catogarised as such:
Non- returnable products:
- Made to order(MTO)
- Pre-order fees
- Shoes purchased from stock
- Accessories( not including inner soles belonging to shoe purchase)
Only for returnable items, please see list above, we offer a 14 days return from delivery of order. Please e-mail us at firstname.lastname@example.org before returning or exchanging an item. For sale items we offer a 7 day refund policy.
To be eligible for a return or exchange on a returnable item, your item must be returned in the following conditions
- The shoe must be unused, unworn and in the same condition that you received it.
- You may try on the shoe on a carpet of fabric, protecting the sole and using a shoe horn.
- You may not cause excessive creasing, we only accept returns in perfect condition.
- Original packaging must be undamaged
- Follow our return instructions
All shipping costs are non-refundable.
If we accept a refund, the cost of shipping will be deducted from your refund.
For the return labels to be applicable properly, please provide an e-mail address upon order.Arranging return shipping by yourself please use the following information:
Ace of spades shoes
Mark the goods with:
- Returns must be marked with “returned goods”
- Original sender ID: *insert original tracking number here*
- EORI number SE90062210721